Who engages in making investigations related to insurance claims?

The insurance adjuster plays a vital role in the claims process, as their primary responsibility is to investigate insurance claims. This involves assessing damage, determining liability, and evaluating the costs associated with claims to ensure that they align with the policy coverage. The adjuster collects evidence, such as photos of the damage and statements from involved parties, to support their evaluation. This thorough investigation ensures that the claims process is fair and accurate for both the insurance company and the policyholder.

In contrast, an estimator focuses on assessing repair costs within a collision repair facility, while a general automotive repair technician is primarily involved in mechanical repairs rather than the claims process. A franchise owner typically manages the business operations and may not directly engage in the intricate details of claims investigations. Thus, the role of the insurance adjuster is specifically aligned with conducting investigations related to insurance claims, making it the correct choice.